LONGSTONE SOLUTIONS TERMS OF SALE

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

1. Format of the Contract

These terms of sale apply to all goods supplied by Longstone Solutions. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.

The contract is subject to your right of cancellation (see condition 5).

We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.

Longstone Solutions may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on this website. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team using the information on our contacts page.

Every effort is made to ensure that prices shown on this site are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:

1. Placing a new order at the correct price for those goods;
2. Cancelling the whole of your order; or
3. Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.

If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.

If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.

If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.

The price of an item does not include the delivery charge, which will depend on the delivery method you choose.

3. Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery and failure. If payment fails your order will be cancelled.

There will be no delivery until clear funds have been received.

4. Delivery

Delivery will be made to the address specified when you complete your order.

Where possible orders placed before 3.00pm on a working day will be processed that day and will be delivered as per your request, providing further security checks are not required and all goods are available. (A working day is any day other than weekends and Bank or other Public Holidays.)

If delivery cannot be made to your address for reasons under our security policies you will be informed as soon as possible.

If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Longstone Solutions will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to Longstone Solutions. If you fail to return the goods Longstone Solutions we reserve the right to deduct any costs incurred by retrieving the goods from you.

We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Longstone Solutions will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this even, Longstone Solutions will inform you of any delay as soon as possible.

If you have selected courier delivery, upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.

5. Your right of cancellation

You have the right to cancel your contract with Longstone Solutions at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing.

Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Longstone Solutions at your own cost unless the goods are faulty or mis-described.

You will be credited for the goods within 30 days of notifying Longstone Solutions of the cancellation.

You cannot cancel a contract for goods which have been unsealed and worn by you which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.

6. Refund policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.

7. Warranty

All new goods supplied by Longstone Solutions have a 12 months warranty period from the date the goods were delivered (unless otherwise stated. This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should return the item to Longstone Solutions .

Please note that the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier’s instructions, or any alteration or repair carried out without the Longstone Solutions prior written approval.

7.1 Faulty Product

If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item. The good should be returned to us.

If the goods are less than 28 days old you have the option of a refund or direct replacement.

If the good are over 28 days old we will test the product for the fault. If the faulty is verified we will:

Try to repair the item

If we are unable to repair we will replace with the same item

If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty the goods will be returned to you at your cost.

7.2 Products Damaged On Arrival

In the unlikely even of you receiving a damaged product you should notify us in writing within 7 days.

The good should be returned to us.

Once we have received the goods back at Longstone Solutions we will test the product for the fault. If the fault is verified we will either:

Replace with the same item

Refund in line with our refund policy

If the goods you have returned are not found faulty the goods will be returned to you at your cost.

7.3 Wrong Item Delivered

If, by mistake we supply you with the incorrect item you must notify us within 10 days. The good should be returned to us at our cost.

Once we have received the goods back at Longstone Solutions we will confirm that it is in fact an incorrect item and either:

1. Replace with the correct item
2. Refund in line with our refund policy

If the goods you have returned are not found faulty the goods will be returned to you at your cost.

7.4 Item not Required

If you wish to return and unwanted product in line with The Distance Selling Regulation you must notify us in writing within 10 days of receiving the product.

The good should be returned to us in a resaleable condition.

You will be responsible for returning the goods to Longstone Solutions at your own cost; you will be credited for the goods within 30 days of notifying Longstone Solutions of the cancellation.

You cannot cancel a contract for goods which have been unsealed and worn by you, except where a fault has been discovered that could not have been identified without unsealing the goods.

7.5 Extra Items Delivered

If, by mistake we supply you with extra items you must notify us immediately.

If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

CART CONTENTS:
Quantity:
Total:
VIEW BASKET
CHECKOUT